The limitation period of 30 days provided under Section 28(4) of the Punjab Consumer Protection Act, 2005 runs from date of knowledge of the defect or fault in the product or service.

 The limitation period of 30 days provided under Section 28(4) of the Punjab Consumer Protection Act, 2005 runs from date of knowledge of the defect or fault in the product or service. During this time, the consumer has to first send a written notice to the manufacturer or service provider under Section 28(1) of the Act and provide 15 days to respond to the same, as required under Section 28(2) of the Act. Where the defects raised are of technical nature and are denied by the manufacturer or the service provider, the onus to bring expert evidence on record to prove such defects is on the consumer. The Consumer Court also has to satisfy itself that sufficient expert evidence is available to ascertain if such defects exist.

C.A.797/2017
M/s Pak Suzuki Motors Company, Ltd. thr. its Manager v. Faisal Jameel Butt and another
Mr. Justice Syed Mansoor Ali Shah
23-05-2023